EXCHANGES / REFUNDS

- All goods sold are non-exchangeable and non-refundable

- KXH Flowers management promises to look into each case to reach a reasonable conclusion for all parties involved.

ESSENTIAL INFORMATION

- Please be informed that complaints for fresh flowers must be made within 24 hours of delivery (48 hours for dried & preserved series) for full replacement or refund of the purchase price should the product or services be found to be defective in terms of workmanship or quality. You may reach out to us via Whatsapp (93472617) or email (info@kxhflowers.com)

CANCELLATIONS

- Cancellation of orders must be made at least 24 hours before date of delivery.

- A 50% charge will be levied for cancellations with less than 24 hours notice.

- Non-delivery due to incorrect details will be treated as order withheld and no refund will be made. However, you will be contacted to make an alternative arrangement.

SUBSTITUTION

- KXH Flowers reserves the right to substitute any item in an arrangement with another of equal or higher value depending on stock availability.

- While it is our desire to fulfill your order as featured on the website, certain colored materials, baskets or vases may be replaced with new stocks at times, subject to availability.

CHANGE OF PARTICULARS

- Changes to particulars such as address, card message, and all details related to delivery must be made at least 1 day before delivery.

EXCHANGES / REFUNDS

- All goods sold are non-exchangeable and non-refundable.

- KXH Flowers management promises to look into each case to reach a reasonable conclusion for all parties involved.

ESSENTIAL INFORMATION

- Please be informed that all fresh flower complaints must be made within 24 hours of delivery (48 hours for dried & preserved series) for full replacement or refund of the purchase price should the product or services be found to be defective in terms of workmanship or quality. You may reach out to us via Whatsapp (93472617) or email (info@kxhflowers.com)

DISCLAIMER

- KXH Flowers management reserves the right to reject orders at its discretion.

- Please note that all terms and conditions are subjected to updates from time to time without prior notice.

Yes. Kindly whatsapp us details of your changes ASAP. If necessary, we will contact you to arrange for a top-up or refund of excess via paynow.

This is only free for the first change. Subsequent changes will be chargeable at $5 each time.

This is only applicable for order changes, NOT cancellation.

Cancellation of orders are subjected to our Refund and Exchange Policy.

A7 size, 7.5x10cm (LxW). This is slightly bigger than a business card. It also comes with a flower care card of the same size.

Yes, we do customized orders with a minimum budget of $50 for dried & preserved flowers and $60 for fresh flowers.

This budget includes a free message card and door-step delivery (standard delivery time slots).

Yes. We are located at 202 Kallang Bahru, (Work+Store) S339339.

As this is a combined co-working self-storage facility, our staff will meet you at the main lobby / lounge for self-collection. Seating area and charging points are available at the main lobby should you need them. Bouquet bags and carriers are provided FOC for self-collection :)

Click here for pickup time slots and directions

We are not able to offer this as its a self-storage facility where units are restricted by PIN access and key locks.

Each of our product is handcrafted according to demand, even for our dried and preserved series, hence the placement of each bloom, filler and foliage may differ from the photo.

In addition, some of the floral varieties used in our designs are seasonal and/or imported from overseas. At times, we may be unable to source all of the varieties featured on our website. Hence, we only claim 99% similarity.

Regardless, we will stick to the original color theme; it's our mission to give you a product that is just as beautiful!

We will contact you ASAP should the main flowers be unavailable. However, KXH Flowers reserve the right to substitute fillers and foliages with similar looking alternatives of equal or higher value without prior notification.

They are accurate, allowing 1-2cm difference. The measurements provided is for the completed arrangement or bouquet. They are not measurements of flowers only or vase only, unless otherwise stated.

For easy reference, we've also included a 500ml bottle for comparison in most of our products photos.

KXH Flowers has no obligation to send photos of the completed product to customers, especially during peak periods like Valentine's Day or Mother's Day.

Requests for photos will be processed on a case-by-case basis during non-peak periods. We thank you for your kind understanding.

How should I care for different flowers? Can I get extra message cards? We answer these and more in our About Us page.