About US

What we do to provide a better experience, answers to less frequently asked questions and our story.

Our Mission: Making Systematic Changes For A Better Experience

Only Fully Bloomed Roses

We only utilise fully bloomed roses for all of our designs. Our red roses are 5-6cm at their widest points. While other colour roses may not grow so large, they are also decent sizes at 4-5cm each.

Eternity (All White Eustoma Bouquet) - KXH Flowers

Reducing Flower Shortages For Customers

KXH Flowers have actively chosen to use more of the perennial and low maintenance flowers in our bouquets and arrangements. We have also done away with flowers that are highly fragile and seasonal (looking at you - peony and tulip). This largely reduces the chances of a flower or colour becoming "unvailable" on your delivery day.

sola wood peony floral basket singapore free delivery

Meeting Your Expectations

We match your chosen design with a florist who is better with that particular structure or is familiar with making that design. Not everyone is an all-rounder, some are better at big bouquets, some are better at small and complicated preserved arrangements. This reduces stress on our side and at the same time, increases the chances of not just meeting but exceeding your expectations.

Less Frequently Asked Questions That You May Have Thought About

Why don't you provide more atas flowers? I can get these flowers at supermarket too.

If you be wanting astilbes, tulips, irises, etc. be mentally prepared that they will die fast - within 2 days if you don't condition DAILY. And we know most people don't want to spend money AND do the dirty work.
Also, there is nothing bad about supermarket flowers. Their flowers are dependable for good reason - boring and cheap yet low maintenance. Can last you 5 days if you change water at least once.

I really want some atas flowers, so how to take care?

Suitable for tulips, peonies, hydrangeas, spray roses, delphiniums.
Get a vase of clean water. Use a pair of floral scissors or pruning shears - cut stems at 45° angle. If the flower has weak stems and appear overbloomed, you need to wrap the bloom and 2/3 of the stem in newspaper or kraft paper. Preferably keep them in an air-con room. If they still appear weak after 2 hours, throw them in a container of water. Fish the flower out after 1-2 hours. Wait to dry and wrap them up with newspaper or kraft paper. Now repeat everyday until flower finally dies - about 3-4 days later.
Exotic fillers like astilble, chamomile and dusty millers are practically unsalvageable once their stems are damaged and they become deprived of water, even as short as 2 hours.
Of course, not all exotic flowers require such a high level of care. Proteas, eryngiums, brunnia, peonies are actually less fragile.
(Extracted from our blogpost here)

I want cheaper, got discount?

Get additional $1.20 off when you paynow directly to our UEN number
1) Whatsapp us from 9AM-10PM (Mon-Sat) or 9AM-3PM (Sun) with the design you want and state "Paynow order" to receive a short delivery template.
2) Fill in your delivery details
3) We send you final price with discount
4) Paynow to our UEN number.
We typically reply within 20 min on WA. Your order will be confirmed once we receive a screenshot of your payment.

Do flowers actually bloom? Will they fully bloom before they die?

Roses, carnations, eustomas, sunflowers, lilies and alstromerias can bloom. Tulip buds are a hit and miss. Not all flowers are able to bloom after being harvested. Some are harvested before they are fully grown so even when "bloomed" they are still very small. We filter out these "early babies" and use the mature ones.

Are forever roses real roses? And are they really "forever"?

Yes, they are real roses that underwent a chemical process to prolong their beauty. They maintain the same feel and look like before they were preserved.
No, they don't last forever. It's just marketing claims. They usually last 6 months with no proper care. Keep them out of direct sunlight and away from moisture to further extend their shelf life; it's possible to last for over a year. But it will be a challenge with the humidity in Singapore. Highly recommend to keep them in a cool and dry room with a dehumidifier.

I want to order 2 bouquets at once, can I get 2 message cards?

Yes. You get free message cards according to the number of items purchased. To prevent confusion, especially for multiple bouquets with the same delivery day, please WhatsApp us at 93472617 with your messages and instructions for each bouquet.

Isn't your 99% similarity claim just subjective? So can I ask for a refund if I feel it's only like 98% similarity?

No. 99% is just a way of saying that the main flowers - roses, carnations, bigger fillers like eustomas etc will be the same. Smaller fillers and foliages may still be switched. The ribbon may be a slightly lighter or darker shade. Small changes like that. While it is our desire to fulfill your order as featured on the website, certain colored materials, baskets or vases may be replaced with new batch of stock at times, subject to availability.
We will contact you ASAP should the main flowers be unavailable. However, KXH Flowers reserve the right to substitute smaller fillers and foliages with similar looking alternatives of equal or higher value without prior notification.

Can I request for specific timing? Why don't you offer specific timing delivery in your product page?

We don't provide specific timing option for same day deliveries as it's too rushed and we may not be able to get the additional flowers from our suppliers in time.
Good news though, we are working on making that option available for next day orders via the product page. In the meantime, do whatsapp or email us should you require specific timing for your next day delivery. You may request timing from 9am - 10pm.

I accidentally ordered the wrong product / keyed in the wrong address / wrong delivery time etc. Can you update my order?

Yes. Kindly whatsapp us your order number and details of your changes ASAP. We will arrange for a top-up or refund of excess if necessary (via paynow).
This is only free for the first change. Subsequent changes will be chargeable at $5 each time.
This is only applicable for order changes, NOT cancellation.
Cancellation of orders are subjected to our Refund and Exchange Policy.
All order changes including particulars such as address, recipient name and all details related to delivery must be made at least 1 day before delivery date.

Our Story

KXH Flowers was created by a team of experienced florists in 2023 out of a desire to improve the overall online flower shopping experience in Singapore.

Our mission and USPs were born by reviewing the 3 most common complaints about online flower shopping.

1) Unbloomed, or smaller than expected flowers (usually roses).

2) Actual product is unrecognizable from the product photo.

3) Deliveries out of time slot and lack of communication about it.

From an insider perspective, such incidents usually happen because of supply issues such as seasonal availability, unexpected weather conditions resulting in poor harvest or damage incurred during international transportation. To make things worse, florists can't stock up when things are available because flowers are perishable.

On the other hand, we do believe it's possible to do better by offering more honesty (come what may) and taking the initiative to communicate.

Lastly, a very big thank you for reading this far! Don't hesitate to reach out to us via WA or IG should you have any more questions regarding our flowers and service ☺️